Q: When can I expect my order?
A: We ship orders out anywhere between 1-3 days. If you need your order quickly, please note it in your order, and also choose the fastest shipping available at checkout. That's the best way to get it to you in a hurry.
Need it rushed? Shoot us an email at firstname.lastname@example.org and we can send you an invoice to overnight your order.
Q: Are your products made in America?
A: How and where our products are made is extremely important to us. 95% of our products are made here in the United States of America. The remaining 5% that are not made in the states are ethically sourced abroad, creating job security for women in need.
Q: Do you wholesale your products?
A: Not currently! But this is for sure something we aim to do in the future.
Q: Do you participate in charitable events/donations?
A: Our passion is not only giving, but giving BACK. So it has always been a part of our mission to bless people and bring joy to their hearts whenever possible. If you have a charity or cause you'd like us to be a part of, email email@example.com and we’ll see what we can do to help! Or to read about the charitable causes we currently partner with, click here.
Q: I have one of the your original metal ornaments (pre-2019). How do I care for it?
We've created a page with all the info you need on metal ornament cleaning/maintenance. Hope this helps!
Q: Is there a way to include a message with my gift?
A: Absolutely! We actually encourage you to include a note if you are sending directly to the gift recipient so that they know who it’s from. When you add an item to your cart (before clicking on “Checkout”), there is a text box in the bottom left-hand side of the screen that is labeled “Special Instructions.” In this box you can type in a special message for the recipient. Don't forget to sign your name!
Q: Do you offer discount codes?
You bet we do! Your best bet to stay in the loop on discounts is to sign up for our newsletter (at the bottom of our website). You can also follow our Instagram, Facebook, and Pinterest pages so you don't miss our special offers!
Q: What is shipping protection?
It's true, the post office can be rough on packages. So we are proud to offer shipping protection on all of our packages. For one charge of $1.25, you can protect your packages in case they are lost, stolen, or damaged. You can also choose to opt out of shipping protection by unselecting it in your cart. Please be aware, however, that if you choose to deselect, we are not liable for any lost, stolen or damaged-in-transit merchandise.
Q: Is it possible to purchase a gift box and another item (such as an ornament) and have the item placed in the box to ship to the recipient?
A: You absolutely can. If you are shipping directly to the gift recipient, simply put a note in the order that you’d like the extra item inside the gift box. When you add an item to your cart (before clicking on “Checkout”), there is a text box in the bottom left-hand side of the screen that is labeled “Special Instructions.”
Q: How can I track the shipping on my order?
A: Once you’ve placed your order, you will receive a confirmation email. Click “View your order” to access tracking information.
Q: What's your return policy?
A: You can read our policy here.